For more than 27 years, CGNET Services International has provided global information networks and communications services to many of the most prominent nonprofit organizations and foundations in over 130 countries. CGNET extends our clients’ reach to “do good” particularly in challenging environments and difficult to reach geographies. We do this by providing stellar services in the areas of network design, implementation, Email services, maintenance and support. Our clients are nonprofits of all sizes with headquarters throughout the world, including the David and Lucile Packard Foundation, the Hewlett Foundation, the World Bank, the African Development Bank, CAB International, Conservation International, the Consultative Group for International Agricultural Research, and Save the Children.
Tips & Tricks
- 1. Peace of Mind What you don’t want, and what your management definitely doesn’t want, are unpleasant surprises. The email shouldn’t go down. You should be able to recover smoothly from disaster. Everything should be backed up. CGNET understands that. We take responsibility for keeping your systems flourishing. You can relax. 2. Good Company The best proof that nonprofits and foundations have found peace of mind outsourcing to CGNET is who and how many of them there are. The answer is “lots.” Here’s a partial list (link). A significant number of these have been with us for more than 10 years. And we’ve been in business for 27 years. During that time , almost all of our customers have been nonprofits, intergovernmental organizations and foundations (The others are people you used to work for one of our customers). When you work with us, you’re in good company. 3. We’re Here for You Not only do we care for your systems and data 24/7/365, we have live telephone, email or IM support available all the time. If the technician on duty can’t resolve your issues, we have fast escalation, as far up the command chain as necessary to get the job done fast. We’re a smaller, nimble company. You don’t get lost in bureaucracy. 4. Your Budget Outsourcing can save you money. This can happen in lots of ways, from reducing the time you spend on caring for your IT to providing less expensive technology than you’re using now. We’d love to talk about this in terms of your particular needs. 5. Personal Attention In addition to our 24/7 service, we assign particular people to your account. You know who to call to resolve any issue, and you know that person will put your concerns at the top of the list. 6. Understanding In those 27 years we’ve been serving nonprofits, we’ve learned a lot about how you operate, from the time it takes to reach a consensus, all the way to the specific technologies you use (GIFTS, FoundationPower, FIMS, Dotche, Blackbaud, SharePoint, Exchange…whatever). We’ve found that we fit easily into the organizational rhythms and concerns of organizations like yours, wherever in the world you’re located. 7. Selection We are vendor neutral, and we have lots of alternatives to offer you, in the search for the perfect solution. We also provide consulting, regardless of whether you use our managed services. 8. Reliability This is our watchword. While Service Level Agreements are good, and ours are among the best, they don’t help a lot while a service is down. The key is to keep things running and not to lose data. Making this happen requires a commitment to quality. We believe our commitment to reliability sets us apart and that our list of long-time references proves it. 9. You're the Boss No “one size fits all” solutions from us. We customize things to fit exactly what you need and arrange our services to fit the routines you want. And we do it with a smile. 10. And did we mention Peace of Mind? This is worth saying twice. We take care of things so you don’t have to, all day, all night. If something goes wrong, we hop on it, fix it if you want us to, and notify you immediately. No unpleasant surprises.